Welcome to the Premium Dukaan Help Centre! We are here to assist you with any queries related to orders, payments, shipping, returns, and more. If you need further support, feel free to reach out to us.

1. Frequently Asked Questions (FAQs)

Q: How do I place an order?

A: Browse our products, add your selected items to the cart, and proceed to checkout. Enter your details and make the payment to confirm your order.

Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD).

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 2 hours of placing them. Contact our support team immediately for assistance.

2. Shipping & Delivery

Q: How long does shipping take?
A: Orders are usually delivered within 5-7 business days. Delivery times may vary based on your location.

Q: Do you offer international shipping?
A: Currently, we deliver only within India.

Q: How can I track my order?
A: Use our Order Tracking section below to check the status of your order.

3. Order Tracking

Enter your Order Number and Email ID in the tracking section on our website to get real-time updates on your order status.

4. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused and unwashed items with original packaging.

Q: How do I request a refund?
A: Initiate a return request through our website, and once approved, we will process the refund within 5-7 business days.

Q: When will I receive my refund?
A: Refunds are processed within 7 working days after receiving the returned product.

5. Payment & Security

• We use secure payment gateways to ensure safe transactions.
• Your payment details are encrypted and not stored on our servers.

6. Account & Login Issues

Q: How do I reset my password?
A: Click on ‘Forgot Password’ on the login page and follow the instructions to reset your password.

Q: How do I update my account details?
A: Log in to your account and navigate to the ‘Account Settings’ section to update your details.

Q: Can I delete my account?
A: Yes, if you wish to delete your account, contact our support team, and we will assist you.

7. Contact Us

If you have any other questions or need further support, feel free to reach out:

Email Support: pd@premiumdukaan.in
Phone Support: +91 9990381050
WhatsApp Support: +990381050
Business Hours: Monday – Saturday, 10 AM – 7 PM

We’re here to help you!